This page describes the payment procedure, delivery of services, refunds and payment security rules.
1. Payment procedure
The Client submits a request through the website, by email, messenger or another agreed communication channel, indicating the task and contact details.
The Contractor reviews the request and sends the Client a description of the possible implementation, the estimated or final scope of work, timelines and cost.
If the Client agrees with the proposed terms, the Contractor sends an invoice, payment link or another payment document.
Payment may be made by bank card through a secure payment/acquiring gateway, by invoice to the Contractor’s bank account or by another method offered by the Contractor.
Unless otherwise agreed, the Services are provided on the basis of 100% prepayment for the relevant stage, task or another agreed scope of work.
2. Payment security
Payments by bank card are processed through a secure payment gateway of the acquiring bank or payment provider.
Data transfer is performed using secure encryption protocols, including SSL/TLS, where applicable.
To confirm a transaction, additional security mechanisms such as 3-D Secure may be used.
The Contractor does not receive or store the Client’s bank card details, including card number, CVV/CVC code and expiration date.
The Contractor cooperates with the acquiring bank and payment provider to reduce the risks of fraudulent transactions and protect Clients.
3. Service delivery
After payment is confirmed, the Contractor contacts the Client by the agreed communication channel to clarify the details of the task, if necessary.
The Services are usually provided remotely, unless the parties agree otherwise in writing.
The timeframe for the Services depends on the scope and complexity of the task and is agreed separately for each project, stage or task.
The result of the work may be delivered by email, messenger, repository, cloud storage, task tracker, demonstration or another agreed method.
4. Cash receipt
After successful payment, the Client is provided with an electronic cash receipt in accordance with the applicable legislation of the Russian Federation.
The payment receipt or bank transaction confirmation does not replace the cash receipt where a cash register receipt is required by law.
5. Refunds
Before the start of the Services, the Client may refuse the Services by notifying the Contractor. In such case, the paid amount is refunded minus the Contractor’s actual objectively confirmed expenses, if any and if allowed by law.
If the Services have already started, the refund is made proportionally to the value of services not yet provided, taking into account the actually performed scope, reserved time, preparatory work, incurred expenses and the nature of an individually created result.
Refunds are generally made to the same payment instrument used for payment within 10 (ten) business days from the date the refund decision is made, unless a different period depends on the bank or payment provider.
6. Additional notes
The final scope, timelines and price of the Services are always agreed before payment.
Any changes to the agreed scope after payment may result in a revision of deadlines and cost and are treated as additional work.
If the Client has questions related to payment, receipt issuance or refunds, the Client may contact the Contractor using the contact details listed below.
7. Contacts and details
ИП Климов Василий Александрович
ИНН 663600946840
ОГРНИП 313661919700048